The terms “Stargaia.com” “Stargaia” or “us” or “we” or variants thereof refer to the owner of the website whose registered address is: 55 Hill Head, Glastonbury, Somerset, BA6 8AW. The term “you” or “customer” or “guest” refers to the user or viewer of our website.
Our Terms can be found here:
Our Privacy Policy can be found here:
Customer Consumer Fair Usage Policy
If you make a Booking or any kind of Purchase with us then you are a Stargaia customer or consumer and you have certain usage obligations. Generally speaking these obligations require your use of our services to be for private, personal, and legitimate consumer purposes.
This Fair Usage Policy explains your usage obligations, how to avoid breaching these obligations and what will happen if your usage breaches these obligations and falls outside this Fair Usage Policy.
Your obligations
You must only use our services for private, personal and legitimate consumer purposes. You must not use our services for business purposes.
What to avoid: using our services, including our internet, for making calls or sending messages in relation to the administration of or to promote or market a business, group or organisation or for any non-private or non-personal purpose. For example, sending bulk messages to a customer base or a non-personal or non-private group distribution list or, making an excessive number of calls to a customer base or non-personal or non-private distribution list with the intent of promoting a business or service would constitute use of our services or internet for business purposes, and would fall outside this Fair Usage Policy.
You must only use equipment for the purposes advertised, described in any user guides, or as instructed by us. You can’t use our equipment or device connected to any device or hardware other than the device or hardware it is supplied with.
What to avoid: Using equipment other than as intended. For example, using our internet connection to download or stream large files, deliver online courses, consultations or seminars would fall outside this Fair Usage Policy.
You must not use, or allow anyone else to use, our services for call forwarding services, concurrent calling, paging services, onward calling services or to contact numbers that pay a revenue share and you can’t resell our services.
What to avoid: Making unusually high volumes of calls, making multiple calls at the same time or making calls to earn financial revenue or any other reward from these calls would constitute use of our services that falls outside this Fair Usage Policy.
You must not use our services to generate artificially inflated traffic or to persistently send automated or unsolicited text messages.
What to avoid: Sending unusually high volumes of messages, sending messages to an unusually large number of recipients or distribution groups or sending any automated or unsolicited messages. Furthermore, sending spam text messages would fall outside this Fair Usage Policy.
You must not establish, install or use any device or box without our prior written consent (including devices tethered via cable, Bluetooth or wifi, to a computer or the internet, when used for making large volumes of calls or sending large volumes of texts). We can withhold our consent for this activity at our absolute discretion.
What to avoid: Using devices or boxes to send automated messages or make automated calls would fall outside this Fair Usage Policy.
You must not use our services fraudulently, in connection with a criminal offence, in breach of any law or statutory duty, to make a call or send a message or to take pictures or video or send, upload, download, use or re-use any material, which is offensive, abusive, indecent, defamatory, obscene or menacing, a nuisance (including to our staff) or a hoax in breach of any Rights or anyone’s privacy or is otherwise unlawful.
What to avoid: Making nuisance phone calls, unlawful file sharing, and sharing, downloading or viewing inappropriate or illegal content are examples of use that would fall outside this Fair Usage Policy.
You may only use our services for periodic travel, like holidays or short breaks. If you’re not genuinely using our services for periodic travel we may have to charge you for, or suspend you from, using our service. Your data usage may also be limited to a lower level than a data allowance if you’re a Business level customer. Once you go over our limit you’ll be charged. For the latest limits and charges please contact us here:
What to avoid: Using our services for long continuous downloads or uploads, large amounts of information, be that text, calls or data, or using our services for prolonged periods which don’t follow reasonable consumer holiday and travel patterns and behaviour. If you use our services for more than our average customer use, this is likely to be deemed to be an unfair use of our services.
Remember that this isn’t an exhaustive list of how you could be breaching our Consumer Fair Usage Policy. Other activities which we reasonably believe to be outside of legitimate consumer use may also be subject to the terms in this Fair Usage Policy.
What happens if your usage falls outside this Fair Usage policy?
If we reasonably suspect you’re not behaving within this policy, we reserve the right to impose further charges or disconnect you at any time, having attempted to contact you first. When you use a lot of data, it slows things down for everyone. So to keep things fair we keep an eye on how much data you and all our customers are using. We can use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for other customers. This may happen at specific times of day and/or in specific locations. We may impose network protection controls which may reduce your speed, remove access to your services or allowances, impose further charges to your account, and/or disconnect you at any time. If we reasonably suspect you’re not behaving within this policy, we reserve the right to impose further charges or disconnect you at any time, having attempted to contact you first.
